- Last updated: 28 April 2026
This Privacy Policy explains how IPTVSmart (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit our website (iptvsmart.uk) or use our services. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website or services, you agree to the practices described in this policy.
1. Who We Are
IPTVSmart Website: https://iptvsmart.uk Contact email: [email protected]
⚠️ Fill in: Add your registered business address and, if applicable, your UK Companies House registration number. If you operate as a sole trader, state that. UK GDPR requires a clearly identifiable data controller — “IPTVSmart” alone is not enough.
For all data protection enquiries, including requests to access, correct, or delete your data, please contact us at [email protected].
2. What Information We Collect
We collect only the information needed to provide our service and respond to your enquiries.
Information you give us directly:
- Your name (if provided)
- Your email address
- Your payment details (processed by PayPal — see Section 5)
- Any messages you send us via WhatsApp, email, or contact form
Information collected automatically when you use our website:
- Your IP address
- Your browser type and version
- The pages you visit and the time spent on them
- The website that referred you to us
- Your approximate location (country/city level, derived from IP)
We do not collect:
- Your full payment card number (PayPal handles this — we never see it)
- Sensitive personal data such as health, religion, political views, or biometric data
3. How We Use Your Information
We use your personal data for the following purposes:
- To provide our service: sending you login credentials, activating your subscription, and processing renewals
- To communicate with you: answering support queries, sending essential service updates (e.g. expiry reminders, payment confirmations)
- To improve our website: understanding which pages are visited, fixing bugs, and improving the user experience
- To prevent fraud and abuse: identifying suspicious activity such as account sharing, payment fraud, or unauthorised use
- To comply with legal obligations: keeping records as required by UK tax and consumer law
We do not sell your personal information to anyone, ever.
4. Legal Basis for Processing (UK GDPR)
Under UK GDPR, we must have a lawful basis for processing your data. We rely on:
- Contract: processing your subscription, sending login details, and providing support is necessary to fulfil our agreement with you
- Legitimate interest: improving our service, preventing fraud, and basic website analytics
- Consent: for any marketing communications (you can withdraw consent at any time)
- Legal obligation: keeping financial records for tax purposes
5. Third Parties Who Process Your Data
We use a small number of trusted third-party services to operate our business. These providers are bound by data protection agreements and use your data only for the purposes we instruct.
Payment processing — PayPal When you subscribe, PayPal processes your payment. We receive a confirmation that payment has been made, but we never see or store your card details. PayPal’s privacy policy: https://www.paypal.com/uk/legalhub/privacy-full
Web hosting
⚠️ Fill in: name your hosting provider (e.g. Hostinger, SiteGround, Cloudways) and link to their privacy policy.
Email delivery
⚠️ Fill in: if you use a service like Gmail, Mailgun, SendGrid, or your hosting’s email, name it here.
Customer support — WhatsApp If you contact us via WhatsApp, your message is processed by WhatsApp/Meta in line with their privacy policy: https://www.whatsapp.com/legal/privacy-policy
⚠️ Add only what’s true: if you use Google Analytics, Facebook Pixel, or similar trackers, you must disclose them here. If you don’t, leave this section as is. Adding services later? Update this policy.
6. International Data Transfers
Your data is primarily stored within the UK or European Economic Area (EEA). Some of our service providers (such as PayPal) may transfer data outside the UK/EEA. When this happens, we ensure appropriate safeguards are in place — typically the UK’s International Data Transfer Agreement or EU Standard Contractual Clauses.
7. How Long We Keep Your Data
We keep your personal data only for as long as necessary:
- Active subscribers: for the duration of your subscription, plus 12 months after expiry (in case you return)
- Support correspondence: for 24 months after the last interaction
- Payment records: for 6 years, as required by UK tax law (HMRC)
- Marketing consent: until you withdraw consent
After these periods, your data is deleted or anonymised.
8. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right of access — request a copy of the data we hold about you
- Right to rectification — ask us to correct inaccurate data
- Right to erasure (“right to be forgotten”) — ask us to delete your data, subject to legal retention requirements
- Right to restrict processing — ask us to stop using your data for specific purposes
- Right to data portability — receive your data in a portable format
- Right to object — object to processing based on legitimate interest
- Right to withdraw consent — for any processing based on consent
To exercise any of these rights, email [email protected]. We respond to all requests within 30 days, as required by UK GDPR.
If you’re unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):
- Website: https://ico.org.uk
- Helpline: 0303 123 1113
9. Cookies
Our website uses cookies to improve your browsing experience. We use:
- Essential cookies: required for the website to function (e.g. session management)
- Analytics cookies: help us understand how visitors use the site
⚠️ Fill in: if you use Google Analytics, mention it explicitly here. If you use a cookie consent banner (legally required in the UK if you use non-essential cookies), describe how visitors can manage their preferences. See your separate Cookie Policy for full details.
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
10. Data Security
We take the security of your data seriously. We use:
- HTTPS/SSL encryption on all pages
- Secure password storage (hashed, not stored in plain text)
- Limited access — only staff who need access to your data have it
- PayPal’s secure infrastructure for all payment processing
No method of transmission over the internet is 100% secure. While we do our best to protect your data, we cannot guarantee absolute security. In the unlikely event of a data breach affecting your rights, we will notify you and the ICO within 72 hours of becoming aware, as required by UK GDPR.
11. Children’s Privacy
Our service is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us at [email protected] and we will delete it promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify active subscribers by email and update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, contact us:
Email: [email protected] WhatsApp: [add your real UK number] Postal address: [add if you have a registered business address]
